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General privacy policy

1. Processing of personal data

This Privacy Policy pertains to how we handle Personal Data that we gather when you are assessing Cognite Services or visiting our website. References to “Personal Data'' in this Privacy Policy mean information and data that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information,” “personal information,” and “personal data” under applicable data privacy laws, rules, or regulations. 

We recognize the importance of processing Personal Data about you as an individual, such as your name, address, e-mail address, IP address, and other identifiable information. 

If you visit our webpage, send us a message, request a demo, receive contents from us, communicate with us by receiving newsletters, or in relation to recruitment, we may collect and store Personal Data. We are committed to protecting and respecting your privacy, and this policy sets out what Personal Data we collect and store, why this is done, and your rights concerning Personal Data.

The data controller for Personal Data is Cognite with the following contact information:

Cognite A.S.

Aker Tech House
John Strandruds vei 10-12
1366 Lysaker
Norway

www.cognite.com 

Do not hesitate to contact us on privacy@cognite.com if you have any further questions after reading this statement. All references to “we” and “us” refer to the Norwegian company -Cognite AS.

 2. Why we collect personal data, and what information we collect

We collect, store, and use Personal Data for different reasons, depending on who you are and how the Personal Data is collected, for example, when you provide information directly to us such as when you create an account or fill out a form to download a document from our website, subscribe to a newsletter, send us an email, chat with us, or otherwise contact us; when information is collected automatically when you view the contents in our emails, visit our websites or use our Services, including through cookies. 

We collect these information for some or all of the following reasons:

  1. In order to provide you with information about our products and services, including sending newsletters, we may use your name, email address, job title, and phone number. This processing of Personal Data is based on your consent.
  2. In order to answer any inquiries, including webinar registration, we may collect your name, email address, job title, phone number, and any other personal information included in your inquiry. Our processing of Personal Data is based on a balancing of interests, and collection and use of this Personal Data is necessary to answer your questions.
  3. For recruiting purposes, we may collect and store your CV, application, certificates, and references. Use of this personal information is based on your consent.
  4. To obtain information regarding your use of our website, we use cookies. Further information about our use of cookies can be found below. Our processing of Personal Data is based on a balancing of interests, and collection and use of cookies is necessary to improve our website and to provide you with more tailored information when you return to the website. You may set your browser to tell you when you receive a cookie, and to refuse to receive it.
  5. In order to analyse user behavior and user statistics on our products, services and applications, we may collect your name, email address, user identifiers, IP address, location, browser (type and version), equipment (e.g. Mobile OS/Device Type), hardware (processor, RAM, bandwidth, etc.), events, duration of sessions, what features are being used, what pages is looked at, search queries, country and other data related to your registered user. This also includes that we may track your behavior on our products and applications. In this regard, we may use tools delivered by third parties for analytical purposes and behavioral statistics. We also have in place ticketing systems and in-app chat systems that store your email address, how often you have logged into these applications and what pages you have accessed. Our processing of Personal Data is based on a balancing of interests, and collection and use of this Personal Data is necessary to improve our products and applications and to provide you with tailored service and support at your request.
  6. For the purposes of further development or improvement of our products and services based on feedback from customers or partners, or for documentation purposes, we may record meetings with customers or partners and store such video and/or audio recordings. We base such processing of Personal Data on a balancing of interests, and this processing of Personal Data is necessary for us to fully utilize feedback from customers and partners, and for documentation purposes. We will always inform you that we will record a meeting in advance of the meeting, and we encourage you to let us know if you do not want us to record the meeting.
  7. We also use your Personal Data to create aggregated and anonymous statistics for reporting purposes as well as for product and service development and improvement.

3. Cookies

We collect data through cookies to deliver our service, improve the content on our website for you, and promote relevant services through third parties. You have the option to opt-out.

A cookie is a text-only file that is placed on your computer via the Internet to recognize when you’re visiting a particular website. They’re widely used to make websites work more efficiently, as well as to provide analytics to the owner(s) of the site.

Cookies enable us to understand how many people visit our site and how they use it. The information we gather using cookies is generic, and we have no access to data regarding individual users. Data gathered includes how users arrive on our website, how they navigate between pages, and what device they are using.

We then use Google Analytics to understand the data and to improve the overall experience of our website. 

We also use the following tools:

  • HubSpot for lead generation and forms
  • Google Ads, Facebook Ads, LinkedIn Ads, Twitter ads for advertising
  • Google Tag Manager for tracking
  • Seismic Enablement Tool for creating and sharing contents.

When you arrive on our site, we use cookies to provide our cookie policy acceptance bar.  

By using our website and viewing our contents, you accept our cookie policy.

The cookies have a lifetime not exceeding two years from the moment you visited our website. You may delete all our cookies in the “Settings”-menu of your browser. Our cookies may also be disabled by visiting the following link: https://tools.google.com/dlpage/gaoptout.

4. Sharing of personal data with third parties

Third parties

We disclose personal data to authorities to the extent we are under statutory obligation to do so. Such authorities include tax authorities, police authorities, enforcement authorities and supervisory authorities in relevant countries.

In addition, data are disclosed to third parties with your consent or if this is permitted pursuant to legislation.

We have entered into agreements with selected suppliers, which include processing of personal data on our behalf. These can be suppliers of IT development, maintenance, hosting and support. We use cloud vendors like Google Cloud Platform and Microsoft Azure as hosting services.

Third country transfers

 

In some cases, we may also transfer personal data to organisations in so-called third countries (countries outside of the European Economic Area). Such transfers can be made if any of the following conditions apply; 

  • the EU Commission has decided that there is an adequate level of protection in the country in question, or 
  • other appropriate safeguards have been taken, for example the use of the Standard Contractual Clauses (EU model-clauses) approved by the EU Commission or the data processor has valid Binding Corporate Rules (BCR) in place, or
  • that there are exceptions in special situations, such as to fulfil a contract with you or your consent to the specific transfer.

Storing of personal data

If you do not request us to stop using Personal Data, we retain Personal Data for as long as required by law. Personal Data that we have collected based on your consent is deleted if you withdraw your consent. Personal Data used to perform an agreement with you is deleted as soon as all obligations of the agreement are carried out.

We store your e-mail address and name if you sign up for our email newsletter. We delete your email address and name immediately if you unsubscribe. You may unsubscribe to our newsletters by clicking on the unsubscribe link at the end of every newsletter you have received.

We retain customer information for five years, pursuant to the storage obligation in Section 13 of the Norwegian Bookkeeping Act. In some cases we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes, or is otherwise permitted or required by applicable law, rule or regulation. 

Your rights

You have the right to request additional information from us about how we process your personal information. You may also request access to all the personal data we have stored about you. You may request to have personal data corrected if you identify any errors.

You may also request your personal data deleted. We will delete your personal data if we no longer have a legal and legitimate processing purpose.

Further, you have the right to restrict our processing, to object to our processing and to port Personal Data elsewhere.

If you would no longer like to be contacted by Cognite or through our third party service provider, please contact us 

To exercise your rights, please contact us at email: privacy@cognite.com.We will respond to your inquiry as soon as possible, and at the latest within 30 days. In addition, if you no longer like to be contacted by Cognite or through our third party service provider, please contact us on the above mentioned email. 

If you wish to exercise your rights, we will require that you confirm your identity by providing additional information. We do this to ensure that third parties are not given access to Personal Data.

Complaints

If you believe that our collection, storage and use of Personal Data does not comply with our privacy notice or does not comply with privacy law, you may complain to the local data protection authority here: https://www.datatilsynet.no/ 

Changes to our Privacy Policy

We may change this statement from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.

We may amend this policy with immediate effect from time to time to comply with law or to meet our changing business requirements without notice to you. Where local regulations require, we will obtain consent from you. You should read and review this page regularly to see if there have been any changes.